WhereDaily News: Luxury Client Experience Board Meeting Highlights Promise and Pitfalls of Technology in the Customer Experience

NEW YORK, NY--(Marketwired - January 26, 2016) - At a recent meeting of the Luxury Client Experience Board, a co-founded board with The Ritz-Carlton, executives from top retailers and major luxury brands, along with industry consultants and technology service providers, outlined the numerous ways in which technology touches the customer experience today, and has the potential to do so in the future, highlighting numerous myths and realities of applying technology to today's luxury market. The key message from industry practitioners is that rapid advances in technology have the power to transform the sales process, but can only improve business results with the proper human skills in place to leverage the technology.

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