WhereDaily News: Global Travel Company Books With Eventus to Optimize Worldwide Contact Center Footprint

DENVER, CO--(Marketwired - February 10, 2016) - Contact center executives strive to balance two competing objectives: providing excellent service and doing so efficiently. The executives running contact centers for one of the world's largest travel companies had a bigger challenge than most. Due to rapid growth, they needed a plan to balance these competing objectives on a worldwide basis. They recently hired the contact center consulting experts from Eventus Solutions Group to perform a global footprint analysis to determine which sites around the world will allow the Company to provide the best service to its global customer base at the lowest cost.

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