WhereDaily News: Eventus Champion/Challenger Outsourcing Helps Non-Profit Improve Customer Satisfaction and Reduce Operating Costs

DENVER, CO--(Marketwired - March 09, 2016) - The CEO just didn't feel right. Experts from two of the largest and most well-known management consulting firms in the world had told him the contact center BPO deal on his desk was 'in market', and that he should sign it. But still, the idea of giving an outsourcer a multi-year exclusive 9-figure deal made him pause. Instead of signing, he picked up the phone and called the contact center consulting experts at Eventus Solutions Group. That turned out to be the right decision. Eventus was able to show the CEO of this well-known non-profit how to deploy an alternative outsourcing model that has since saved the organizations tens of millions of dollars while also increasing customer satisfaction ratings by 17% and reducing average handle times by 19%.

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