WhereDaily News: Leading Health Insurer Partners With Eventus to Go Omnichannel Worldwide

DENVER CO--(Marketwired - July 26, 2016) - According to a recent survey, 82.5% of companies now recognize customer experience is a strategic competitive differentiator. One of the largest health insurers in the US, not only accepted this reality -- they took action. Understanding that their customers preferred to use newer digital communications channels, the company realized it needed a new CRM platform and implementation partner to improve the overall customer experience. Partnering with the contact center consulting experts at Eventus, the company successfully deployed Oracle Service Cloud (OSvC) Chat and Co-Browse to support Incident Management for their customers in multiple locations worldwide.

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